• Standard items: Traditional, domestic swag with a 7-10 business day turnaround.
• Fully custom items: Great for “wow” moments like custom hoodies, plushies, or unique event swag. These involve design and overseas production, so plan for 3+ months.
• End-to-end ownership = less complexity, better results — Kotis Design owns the full swag lifecycle (design, sourcing, production, warehousing, fulfillment, and platform)
• A true blend of creative agency + scalable platform — Kotis combines in-house design talent and a flexible swag management platform, helping brands create retail-quality merch people actually want.
• We operate with a <2% SLA threshold on mis-shipments, damage, and inventory variance — a clear, industry-aligned expectation with high-quality fulfillment, ensuring programs run efficiently, yet ensuring Kotis steps in for rare, unavoidable mistakes.